Home

Emotional Intelligence

The Emotionally Intelligence Coach Approach

Principles and Practices that Impact the Bottom Line

Behavior change happens mostly by speaking to people's feelings.

~John Kotter, PhD
Harvard Business School

Minx, Susan, and Ellen

Overview

Test Your Organization

The Benefits

Testimonials

Meet the Coaches

Learning Emotional Intelligence is a process that can change the way we look at life, at possibilities, at choices. EI focuses on recognizing the emotions that we are experiencing at any given moment and determining what is needed to decrease stress while increasing our sense of happiness and contentment. The result is an increased capacity for positive action, creativity, and productivity. Using EI principles is a powerful way to create behavioral and organizational change.

Corporations and other organizations all over the country are paying attention to the research on Emotional Intelligence (EI) and hiring coaches and workshop leaders to bring this cutting edge technology into the workplace. In today’s competitive and challenging financial environment, they can’t afford not to. Bottom line is EI affects the bottom line.

Welcome to The Coach Approach to Emotional Intelligence

The Coach Approach encourages participants to discover their way of adapting information to specific situations vs. merely providing information
The Coach Approach inspires participants to create and explore their own solutions vs. simply offering solutions
The Coach Approach uses relevant examples, exercises, and experiential processes that have application in real life vs. just being content focused
The Coach Approach focuses on possibilities and the richness of what we don’t know instead of focusing primarily on what we already know or have assumed

Coaching is a dynamic partnership designed to create immediate impact and sustained results. Through a multi-faceted process of inquiry, coaching provides clarity, inspiration, energy, and direction. With a coach as a partner, individuals within an organization can expect increased performance, while simultaneously focusing on the life they truly want, both professionally and personally.

Top of Page

An Overview of the Program

Each of the following 3-4 hour modules is designed to be delivered either separately or in conjunction with one or more other modules.

Stress Makes Us Stupid

When we are stressed we cannot remember, pay attention, learn, or make decisions clearly. By determining what triggers our negative and often stressful emotions while learning how to better manage our reactions, we become more effective and resilient.

Overview:

What are emotions? What is Emotional Intelligence? Why talk about it?
5 Cornerstones of EI - understanding the principles
Real Communication - how business gets done
The Amazing Human Brain – understanding how our brains work
Stress – the signals, snags, solutions

Top of Page

Happiness Impacts the Bottom Line

New cutting-edge research shows that happiness is actually our most productive state. When we are happy, content, and in a positive frame of mind, our potential for greater achievement is enhanced.

Overview:

What is happiness?
The Neurophysiology of EI - how we are wired, how we react
Self-motivation
- The happiness factor
- What gets in the way of happiness at work
- Your attitude has a lot to do with your success
Motivation of others

Attitude is everything
A Triple A Approach – Appreciation, Acknowledgement, Accolades
6 Negative Listening Patterns

The top 10 ways happiness impacts the bottom line

Top of Page

High Impact Collaboration

By focusing on finding ways to develop competencies and tools, a team, group or organization can accelerate toward higher performance.

What is required for effective collaboration?
Commitment

What is commitment?
7 levels of commitment
A call to action – a system of accountability

The Art of Delegation
R – E – S – P – E – C – T
3 Types of Trust – giving and earning
What gets in the way of collaboration?

Top of Page

Strength-based Leadership

The world needs leaders who understand and are skilled at sensing and influencing the emotional climate of the workplace in positive and inspiring ways. As Dr. Pete Farmer states, “Financial results are profoundly influenced by the organization climate… which is profoundly influenced by leadership style… which is profoundly influenced by Emotional Intelligence.”

Overview:

What do effective leaders do?
Empathy – our social radar
The VIA Signature Strengths – tapping into the gifts, talents, and values of your best self and those of your staff
The Six Primary Leadership Styles-
- using EI competencies to enhance leadership
- using VIA Signature Strengths to support each style

Top of Page

The Benefits

Participants will be able to:

recognize their own feelings and take responsibility for choosing their actions
identify and empathize with the feelings of others as the basis for increased cooperation and collaboration
develop a language, skills and techniques to use with customers and colleagues to motivate and inspire them
understand how to use the EI competencies to expand their leadership skills and maximize team coherence

In the emotionally intelligent organization:

Employees are retained through increased satisfaction
There is increased flexibility and adaptability to change
Complaints and challenges are approached as opportunities
Team effectiveness and conflict management are improved
Customer relationships are enhanced

When individual coaching is used in conjunction with dynamic workshops that explain, explore, and provide an experience of cutting-edge technologies, new levels of achievement become possible, both individually and in the organization as a whole. In the face of rapid change and an increasingly competitive marketplace, coaching can provide a roadmap and strategies for peak performance.

Top of Page

Testimonials

"Again, thank you for a wonderful workshop; we were changed and moved by it. Never have I seen a group so completely grasp the art of possibility and the worth of inventing a new future. We went beyond my wildest expectations and it was a life-changing workshop. That we were able to do it with most of our deadlines behind us created a time of freedom. We were all there, present, open, and focused. At the end of Wednesday, we had moved into the future together. You and Ellen were a joy to watch and you model your work and your beliefs. We all send you our thanks and our admiration. We believe that the coaching you are offering will change and has already changed the future of our field and our work."
- CEO, large non-profit

"Thank you for opening the doors to more creative thinking for our Board of Directors."
- Meryl Natelli, President, Brandeis University, Nat'l Women's Committee, Palm Gardens Chapter

"The trainers were both excellent. I liked the interactive and small group style because it made the concepts more 'real'. I also found the piece about not making assumptions very useful."
- Attorney, Legal Aid Society, Palm Beach County

"Excellent program- we as leaders need an understanding of it. We don't do it. Employee surveys show we don't. It needs more emphasis in our business."
- Executive, Merck & Co.

"Something interesting that I have noticed is a genuine (at least from where I stand) trust that has been built among those of us who were a part of these sessions. My feelings are that for most involved, that we will function much better when we work together in the future."
- District Manager, AT&T

"I feel I can now gauge a group better, and myself. I can recognize the difference between a group and a team and have the tools to bring together a 'team'."
- Manager on Leadership Team, Hewlett-Packard Consulting

Top of Page

How Emotionally Intelligent is Your Organization?

If you were to ask your associates these questions, how would they answer (on a scale of 1-5 with 1 being Strongly Disagree and 5 being Strongly Agree)?

1. Individuals are encouraged to pay attention to their emotions as a source of information and energy.

2. Emotional content is regularly included in discussions.

3. Individuals are encouraged to use information gained through emotional awareness in the decision-making process.

4. Because of high EI, individuals respond judiciously rather than being at the effect of their emotions.

5. Individuals know how to use their emotions to motivate themselves.

6. Individuals know how to choose the attitude they bring to their work, even when they can't choose the work itself.

7. There is a sense of optimism and positive thinking in our organization.

8. Individuals have excellent listening skills. People in our organization feel heard and their ideas respected.

9. Individuals demonstrate empathy when dealing with each other.

10. Individuals have developed a deep sense of trust with their immediate work team.

11. Individuals feel safe to express feelings and opinions as well as bringing up new ideas.

12. The corporate culture knows and discourages the top 5 relationship killers.

13. In our work environment we make strong requests and hold ourselves and each other accountable.

14. Individuals understand the impact of their leadership style on the organizational environment.

15. Leaders use multiple styles to be maximally effective in various situations.

16. Cooperation is a priority in our organization and Individuals are skilled at creating collaborative relationships that motivate and inspire.

If your score is 71-80, keep doing what you're doing.

If your score is 61-70, your organization is proficient and you could benefit from our support.

If your score is 60 or below, we can definitely impact employee satisfaction, performance, and retention.

Contact us to find out how.

Top of Page

Meet the Coaches

Susan Klein and Minx Boren are certified to deliver workshops on Emotional Intelligence and are collaborating to bring you this leading edge technology for your success.

Susan Klein, MCC

Susan is one of the first 40 coaches to receive the designation Master Certified Coach and Certified Mentor Coach. She has been coaching for 16 years. As a business and executive coach, she partners with individuals and groups to cause breakthroughs in performance with sustainable results, in faster time and with less struggle. Susan is one of the founders of Coach U, and was part of the team that launched the International Coach Federation and served as a board member for 3 years. She continues to be an active member of the ICF.

"I work with executives of Fortune 500 firms such as AT&T, IBM, Lucent Technologies, Toyota, on vision development, communication, transforming corporate culture, advanced management skills and leadership styles. I develop and conduct courses that are tailored to the needs of the organization. Most of my clients are seeking a more balanced and peaceful life, yet wish to continue their high levels of achievement. Using EI, I support Leaders in realizing their highest visions."

Susan is also the author of a booklet titled: Simple Tips for the Over-Committed, Over-Scheduled Person.

Top of Page

Minx Boren, PCC

Minx is a Professional Certified Coach committed to a process of inquiry designed to evoke possibility and inspire action. She has been involved with exploring and teaching about positive approaches to inner and outer vitality for more than 25 years.

Some of her clients include: The Magellan Group, SunTrust Bank, Auxiliary to the New York County Medical Society, The State Attorney's Office (Florida)-Domestic Violence Intake Unit, Victims Services Center (Miami), The PGA Resort and Spa and Bramham Institute and Spa.

Minx, as the founder of Fourfold Path Inc. and a partner in Authentic Woman Enterprises LLC, designs and facilitates events for both intimate groups and large audiences. She is trained in Appreciative Inquiry and the MBTI, a professional assessment tool and has completed a program in Authentic Happiness Coaching with Dr. Martin Seligman, the father of Positive Psychology., and is co-author of a number of workbooks and essential conversations including Knowing Your Values and Valuing Your Knowing, The Visionheart© Series, and Authentic Self-Care – Are you ready for a Fresh Start?.

Minx is the author of three collections of poetry: Soul Notes, Soul Notes Too,and Ripe. She is also co-author, with Rev. Marsha Lehman, of The PJ Party Retreat Book – Women Really Love to Have Fun and the about-to-be published, Authentic Woman® Play Book – Daily Discoverings of Your Divine Feminine. Minx currently writes for two online magazines: www.AuthenticWoman.com and www.AuthenticLiving.com

Susan Klein MCC and Minx Boren PCC, offer experiential workshops on Emotional Intelligence, Inspired Leadership, Corporate Culture by Design, and Excellence – An Appreciative Inquiry, which they deliver to corporations, non-profits, business owners, managers and executives, and professionals. You may purchase their CD- Stress Makes Us Stupid; Stay Cool, Clear and Creative in Challenging Circumstances on the website.